Tweet I can’t believe it is time for this email again – wow – how fast the years are passing. It only seems like yesterday I issued my yearly warning about the “Six Words of Death” you and your health…
How Much Notice to Give When Increasing Fees in Your Health Business – 2 Minute Video
Tweet Here is a quick 2 minute video with a great tip on how much notice to give your clients and patients when increasing fees in your health business – essential viewing for all current or future health business owners.…
Price and Fee Failure in Health Care – One Classic Mistake
Tweet I am always interested in finding out how health business owners arrive at the fees they charge for their consultations and sessions. It is usually a mix of vague references to what others charge, industry norms, association recommendations and…
This is a Shocking Example of Customer Service
Tweet In my daily activities I am always looking for exceptional business performances and the lessons we can learn from these great companies. However – this was NOT one of those examples.
The 6 Words of Death This December – Stop Them Now
Tweet It is that time of year when I have to make my yearly plea to all health professionals to ensure the “Six Words of Death” do not come from the lips of you or your fellow employees this December.…
Should I Display My Fees?
I had an interesting question in my Profit Club member forum this week from a long term Profit Clubber asking if I thought he should list his consultation fees on his website.
Cut Price Health Care – a Recipe for Disaster
I received a rather disturbing email last week from a current “Profit Club” member that I wanted to mention to all health professionals and health business owners.
The email sender is a well respected health professional with a sound business that had been doing well and providing a great service to his clients and community – like most of you I suspect.
The disturbing part of the email was when he mentioned how a new clinic had opened just down the road from his practice and have been charging greatly reduced fees in an attempt to gain market share.