I had a great question this week in the “Profit Club” forum from a health business owner who has employed a therapist with a number of facial piercings. In the job interview the applicant said that he would happily remove the piercings for each shift – but as time has gone on – this has not happened and the business owner is feeling a little uncomfortable about the situation.
This leads me to the area of employee terms and conditions – and is something that all business owners must be aware of. In the case above I felt that the employer was not strong enough at the initial interview and should have made it very clear to the “pierced therapist” that one of the terms of employment is that all piercings MUST be removed before each and every shift.
The longer this goes on – the more uncomfortable it becomes and the more difficult it is to fix – we all know the time of maximal compliance from a team member is in their initial training period – so this is the time you must stand your ground and jump on any behaviour that don’t fit your business model.
I had a therapist once who started wearing a different colour pants to my uniform policy – mistakenly I let it slide – so that 6 months later when it really started to bug me – it was very difficult to correct. If I had have said something on day one – this would not have become an issue.
The key is to draw your lines in the sand, be clear with all new employees the terms and conditions of the position and be quick to correct any deviations from the terms and conditions you have clearly laid down.
What chance have you got of enforcing more obvious “business killers” from your team -such as rebooking procedures, making follow up calls, or refusing to give credit – if you can’t even get them to wear the correct uniform – or remove facial piercings.
I welcome your comment on this topic