Are you frustrated when patients don’t re-book appointments, ignore team recommendations, and disappear before finishing their treatment programs?
You know your team has the skills to help patients get the best outcomes, but their hands are tied if patients don’t listen to their advice.
This common problem sets off a chain reaction throughout your practice. Patients don’t book. They don’t get results. Referrals dry up. Team morale disappears.Your bank account runs on empty.
And you’re overwhelmed as you rush around desperately trying to hold everything together.
But there is good news. Once you pinpoint the root problem, it can be fixed.
Your team members learned the technical aspects in University.
But few of them understand the importance of positioning themselves as the expert.
It doesn’t matter how skilled you are if you can’t persuade people to follow your recommendations.
Many of your team members come into this profession with a major roadblock in their mind.
They see ‘selling’ as manipulative and beneath them.
It’s something professionals don’t do.
At some point in their lives, they’ve had a run-in with a shady salesperson. You know the kind…the ones that will say anything or do anything to make a sale. It’s all about what’s in it for them…not the customer.
And your team members…whether they’ve ever voiced it or not…have an unconscious objection that’s holding them back from confidently recommending the services their patients desperately need.
It comes time to rebook a patient, and your team member shies away.
You may have given them the exact scripts to use. And they might even repeat the lines you told them, but their heart is not in it.
The patient senses the reluctance.
If your team member isn’t thoroughly confident in their own recommendations, why would they expect a patient to follow through on them?
The whole practice-patient relationship relies on expertise and trust.
When a team member can’t speak with authority, they give up their credibility.
And neither side realizes what happened.
This is why it’s so important you train your team to have confidence in their recommendations…to not only know the right words to say, but also how to present themselves as the expert.
And it’s also why I’ve recruited one of the world’s leading communication and sales training experts Steve Jensen to hold a one-day workshop with me.
This is unlike any sales training you’ve ever seen before.
This day is dedicated exclusively to health business owners.
You and your team will discover how to create better client outcomes, sell more of your products, and generate referrals consistently.
And you’ll do it by demonstrating your expertise and credibility.
Patients will follow your team’s recommendations because of how they position themselves and speak from a place of authority and caring.
Some of the shifts are so subtle you wouldn’t even see them unless you know what you’re looking for.
Find out full details and register for this done for you team training to help patients book appointments, follow team recommendations, and complete their treatment programs by clicking on the link below:
See you in Sydney on June 29th, 2019.
Note – the Super Early Bird rate ends on Tuesday June 4th so book now to secure the lowest rate possible.