Tweet There is an insidious decline in customer and client service across the world – with many customer service departments focused on neither service nor customers. This gradual decline may not be easily noticed, but it is having a grave effect…
How Systems Create Experiences and Lifelong Clients
Tweet In today’s post – Vance ”the Disney Guy” Morris – shares how he was able to make the Disney character dining experience so successful – and the lessons we can learn and use in our businesses. Here’s Vance: During the planning…
What if Disney Opened a Health Practice in Your City?
Tweet As you know from recent emails – we are bringing one of the USA’s leading customer service gurus – and former Disney executive – Vance Morris – to Sydney for the “Disney Magic -The Ultimate Patient Experience” event in November. Now you…
What Clients Really Think About Your Business
Tweet Todays message comes straight from Vance “The Disney Guy” Morris – who shares his frustration with the airline industry – but also what we need to learn if we want to have a successful health businesses. Here’s Vance: Being an international speaker and…
Is This the Worst Guarantee Ever?
Tweet I was speaking to Vance Morris – “The Disney Guy” recently and he shared with me a classic example of how even the sharpest businesses on the planet can totally mess up the client experience. He was at a McDonalds restaurant recently and…
How to Avoid Burnout in Health Care
Tweet Burnout is a massive problem in health care – especially for the owners of private practices who still have a substantial role in delivering client treatments. It is not hard to understand why burnout is such an issue. Health…
Disney Secrets Revealed
Tweet Imagine being the one health business in town whose legendary service is raved about like a 10-year-old just returning from Walt Disney World… Imagine having “Walk-On-Burning-Coals” team member loyalty – JUST like Disney does… Imagine owning a business FULL of clients…
My Favorite Ever Email and What All Health Professionals Can Learn From It
Tweet Over the weekend I received an email from one of my private mentor clients which made me feel fantastic. Her email subject line was – “Just a quick question about work“ The email subject line instantly worried me –…
How to Be a Customer Service Guru Your Clients Tell Everyone About
Tweet Great customer service is something all health businesses believe they deliver – however in the majority of cases this is simply not the case. I see practice after practice where the client is put on hold when they call,…
What the Smartest Health Business Owners in the World Are Saying
Tweet The super launch special for the new sell without selling team training program – is going gangbusters. And why would’nt it? All health business owners and their teams need to understand sales and master effective communication skills to give their clients the…