Tweet Over the weekend I received an email from one of my private mentor clients which made me feel fantastic. Her email subject line was – “Just a quick question about work“ The email subject line instantly worried me –…
How to Be a Customer Service Guru Your Clients Tell Everyone About
Tweet Great customer service is something all health businesses believe they deliver – however in the majority of cases this is simply not the case. I see practice after practice where the client is put on hold when they call,…
What the Smartest Health Business Owners in the World Are Saying
Tweet The super launch special for the new sell without selling team training program – is going gangbusters. And why would’nt it? All health business owners and their teams need to understand sales and master effective communication skills to give their clients the…
How to Reduce Patient Cancellations by Watching Television
Tweet One of my favorite sessions on the “Sell Without Selling” program was the session I did with Ultimate Physio creator – Nick Schuster – where he shared his personal journey about how he overcame his own money and selling issues. In this fantastic…
Is This the Worst Consultation Ever Delivered? 3 Min Video
Tweet With the launch of the “Ultimate Sell Without Selling Client Conversion System” in full swing – I thought I would share a 3 Minute video from inside the program. In this preview I share my own personal issues with…
The One Thing That Makes You a Success in Health Care
Tweet I had the pleasure last week of spending another full day with my great friend and communications mentor Steve Jensen – during his behavior styles event in Sydney. It was a fantastic event and clearly outlined why many health professionals…
Why Don’t All Health Businesses Do This to Increase Profits and Stand Out from the Competition?
Tweet As you know I am a huge fan of using the telephone to stay in touch with past clients, however many health business owners and their teams do not take advantage of this opportunity. I have harped on about…
The Secret Question Guaranteed to Build a Quality Team Culture
Tweet Every health business owner knows the importance of developing a caring, nurturing and professional team culture – yet very few know how to actually achieve this. Poor team culture leads to low morale, high staff turnover , reduced profits…
How to Add Thousands to the Sale Price of Your Business
Tweet A number of my private mentor clients are heavily into expansion mode. They are currently looking for new locations as well as seeking practices to acquire and re-brand using their own tried and tested business systems and protocols. During our research my…
Look in Front Not Behind to Build a Great Business and Life
Tweet I am not a huge reader or follower of inspirational quotes – however this came across my desk and i thought it had value. It simply said: “The life in front of you is more important than the life…
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